fragpeek-support

Fragpeek Support & Feedback

Welcome to the official support page for Fragpeek. Fragpeek is designed to bring your FACEIT stats and competitive insights directly to your mobile device.

🛠 Troubleshooting & FAQ

1. Why is there no “Create Account” option?

Fragpeek is a dedicated client for the FACEIT platform. To ensure your stats, ranks, and match history are accurate and secure, we use FACEIT Connect for authentication. You must have an existing account at FACEIT.com to use the app.

2. I’m having trouble logging in.

Since Fragpeek uses FACEIT’s secure login portal, we do not store or manage your password.

Forgot Password? Please use the FACEIT Password Reset tool.
Login Loop? If the login page keeps refreshing, try clearing your default mobile browser cache (e.g., Safari or Chrome) or ensuring you aren’t in “Incognito/Private” mode, as this can block the authentication token.

3. My latest match stats aren’t showing up.

We fetch data directly from the official FACEIT API. It usually takes 5–10 minutes after a match concludes for the global API to update. If your stats seem stuck, try pulling down on the dashboard to trigger a manual refresh.

4. How do I switch to a different FACEIT account?

In top bar tap on Logout icon. When you tap “Login” again, make sure you aren’t automatically signed into your previous account by your browser; you may need to log out of FACEIT.com in your mobile browser first.

📩 Contact Us

If you encounter a bug, a crash, or have a feature request to make Fragpeek better, we want to hear from you!

Email: developer.dzenan@gmail.com
Response Time: We aim to respond to all support inquiries within 24–48 hours.

Note: For issues regarding banned accounts, Elo adjustments, or platform-wide FACEIT outages, please contact FACEIT Support directly.

🔐 Privacy & Legal

Fragpeek respects your data. We only access the information provided via the FACEIT API to display your statistics.